FAQs | Second Chance Shine, LLC
Serving Chicago and the western suburbs (815) 556-9784  ·  Secondchanceshinellc@gmail.com
Answers · Straight from the crew

Frequently asked questions

Everything you need to know about working with Second Chance Shine — quotes, scheduling, service areas and more. Can't find your answer? Just give us a call.

General

What does Second Chance Shine, LLC do?

We're a local cleaning and maintenance company serving Chicago and the western suburbs. Our services include commercial and residential cleaning, construction cleaning, carpet and window cleaning, power and pressure washing, painting, handyman work, move in/move out cleaning, and floor stripping and waxing.

Are you a local company?

Yes. We're a small, local crew based in the Chicago area. When you call, you talk to the people who actually do the work — not a call center.

Do you work with both homes and businesses?

We do. We handle residential and commercial properties. Whether it's a single home, an office suite, a retail space or a construction site, we can help.

Are you insured?

Yes, we're insured. If you need proof of insurance for a commercial or property-management job, just ask and we'll provide it.

Quotes & Pricing

Do you offer free estimates?

Yes — estimates are always free. Tell us about the job and we'll walk through it with you (or review your details) and give you a clear, no-pressure quote before any work begins.

How is pricing determined?

Pricing depends on the type of service, the size of the job, the condition of the property and how long it's likely to take. We quote each job plainly so you know the price before we start.

Are there any hidden fees?

No. The price we quote is the price you pay. If something unexpected comes up once work begins, we'll talk to you before doing anything that would change the cost.

Do you require a deposit?

For most jobs, no deposit is needed. For larger projects we may ask for a small deposit to hold the date — we'll always explain this up front.

What payment methods do you accept?

We accept common payment methods including cash, check and major cards. If you have a specific billing requirement for a commercial job, let us know and we'll work with you.

Scheduling

How soon can you start?

It depends on the job and the season. Call us with your details and we'll give you the earliest available date — often within a few days for smaller jobs.

Do you work evenings and weekends?

Yes. We offer flexible scheduling, including evenings and weekends, so we can work around your business hours or your day.

Can I set up recurring visits?

Absolutely. Many commercial clients set up regular cleaning schedules — weekly, biweekly or monthly. One-time deep cleans are just as welcome.

What happens if I need to reschedule?

Just let us know as early as you can. We'll do our best to find another time that works for you. If we ever need to reschedule, we'll give you as much notice as possible.

How long does a typical job take?

It varies by service and size. A standard cleaning may take a few hours, while a large construction clean or floor stripping job can take a full day or more. We'll give you a realistic time estimate with your quote.

Services

What's the difference between power washing and pressure washing?

They're similar, but power washing typically uses heated water while pressure washing relies on high-pressure cold water. Both remove grime, mold and built-up dirt. We'll recommend the right one for your surface.

Can you clean windows on multi-story buildings?

For most residential and low-rise commercial buildings, yes. For very tall or specialized buildings, call us and we'll let you know what's possible.

Do you bring your own supplies and equipment?

Yes. We bring our own cleaning products, equipment and tools. If you'd like us to use specific products on your property, just let us know in advance.

Do I need to be home during the service?

Not necessarily. Many clients give us access and go about their day. For first-time jobs we usually recommend a quick walkthrough, but it's up to you.

What kind of painting work do you do?

We handle interior walls and trim, exterior touch-ups, and small to medium painting jobs. We prep and prime properly so the finish lasts.

What handyman work can you help with?

Small repairs, fixture fixes, general maintenance and punch-list work — the odd jobs that pile up. If you're not sure whether we can help, just ask.

Service Areas

Where do you work?

We serve Chicago and the surrounding western suburbs, including Hillside, Naperville, Oak Brook, Joliet, Oaklawn, Mokena, Oak Park, Addison and Elgin.

My town isn't listed — can you still help?

Possibly! Call us with your location and we'll let you know. We may still be able to get there, especially for larger jobs.

Do you charge extra for travel?

For most jobs within our service area, no. For locations further out, we'll mention any travel cost in your quote so there are no surprises.

No matching questions found. Try a different word or contact us directly.

Still have a question?

We're happy to help. Call, email or send us a message and we'll get back to you quickly.

Ready for a fresh start?

Give us a call. We're always happy to help.

(815) 556-9784